EXPERIENCE THE TRANSFORMATION OF THE FIVE ACTIONS OF SERVING LEADERSHIPTM

Extraordinary leaders across the world have something in common. They motivate and align their teams to achieve great results by practicing specific behaviors and disciplines. At the Center for Serving Leadership®, we call these behaviors The Five Actions of Serving LeadershipTM. These actions are simple, easy to learn, and answer the leadership question, “What do I do next?”

RUN TO GREAT PURPOSETM

Clarify your mission and vision, and create company-wide alignment.

Run to Great PurposeTM addresses the first priority of leadership: Vision. In this Action, leaders learn how to communicate a compelling vision that answers the “Why?” questions. Why does this organization exist? Why does this work matter? Why is every employee’s part in this work significant?

Run to Great PurposeTM provides a simple, practical guide on how to:

  • Make certain that everyone knows the organization’s purpose and the significance of it.
  • Keep the organization from sliding into complacency by creating and sustaining urgency for the Great Purpose.
  • Help every person understand how their particular work is vital to the overall Great Purpose.

People must have an answer to the purpose question. Without a Great Purpose neither the organization nor its people will act with courage, passion, and drive.

There is no task, however noble, that cannot be rendered menial by stripping it of purpose. Conversely, there is no task, however ordinary, that cannot be rendered meaningful by showing why it is crucial for the accomplishment of a Great Purpose. In either case, leadership makes the difference.

RAISE THE BARTM

Carve out core values and embed them into your business practices.

Raise the BarTM teaches leaders how to identify core values and build an organizational culture of high standards. The result? Employees take ownership of their jobs and feel confident as they make decisions, knowing their actions are aligned with the company’s values.

Raise the BarTM provides a simple, practical guide on how to:

  • Define the distinctive values that constitute the organization’s brand, reputation, and culture.
  • Strategically embed the values into daily operations, including the hiring process, training programs, and reward and compensation plans.
  • Walk the talk – model how the core values are lived out and build a culture of accountability.

Every organization has values that are expressed in its culture. The question is, “Will the values be intentionally defined, embedded, and lived out with discipline?” Great companies intentionally align behaviors to values. They hire for values. They define what distinguishes their brand and reputation in the marketplace, and they exercise courage by putting their values into daily, operational discipline.

BLAZE THE TRAILTM

Coach winning performance, and remove barriers and wasted effort.

Blaze the TrailTM teaches leaders how to sharpen their focus, making sure that only those actions that produce value are required of their people. In this Action, leaders identify their company’s strategic value proposition, the disciplines required to deliver it, and the obstacles that get in the way.

Blaze the TrailTM provides a simple, practical guide on how to:

  • Clarify, communicate and coach success factors.
  • Identify obstacles and wasted effort, and remove them.

Serving Leaders Blaze the TrailTM by providing the support and disciplined focus people need to be successful. These actions prepare the team to follow the trail that was originally blazed by the leaders, in pursuit of the results that matter most.

BUILD ON STRENGTHTM

Cultivate strong employee engagement and high performance.

Build on StrengthTM teaches leaders how to align teams around each person’s broadest shoulders so that workers bring what they’re best at in service to the team. Attention is paid to defining Strength as both “ability and passion.” Specific steps are taken to put teams together around complementary strengths. Motivation is gained when strengths are honored and when workers are given the chance to work in ways they love and are most productive.

Build on StrengthTM provides a simple, practical guide on how to:

  • Understand and identify personal strengths.
  • Create high performing teams by maximizing strengths of team members.
  • Provide opportunities for workers to develop new strengths over time.

Serving Leaders spend time getting to know the strengths of team members. They utilize data to match people with team responsibilities. In this way, Serving Leaders build high employee engagement.

UPEND THE PYRAMIDTM

Capture your people’s heart and empower shared ownership.

Upend the PyramidTM teaches leaders how to flip the traditional management pyramid by serving their people’s growth, development, and achievement. In this Action, leaders learn practical tools to communicate the value they place in their people. Also, leaders learn how to delegate effectively so that their people master increasing responsibility, grow in excellence, and expand their scope of duties.

Upend the PyramidTM provides a simple, practical guide on how to:

  • Genuinely demonstrate love and value to employees.
  • Delegate powerfully empowering workers to carry out new work with equal or greater excellence than the leader.
  • Create a culture that empowers employees to take on risks and turn mistakes into learning experiences.

Human beings long to be valued, trusted, and challenged. When this happens, employees make great contributions beyond what the job description requires. Upend the PyramidTM teaches leaders how to catalyze and support a culture in which this is possible.

In a world where leadership training is largely theoretical, The Five Actions of Serving LeadershipTM provide concrete steps for achieving extraordinary results. When undertaken together and practiced over the long haul, these actions will transform your leadership, your teams, your organization, and even your community.

THE FIVE ACTIONS OF SERVING LEADERSHIPTM ARE SIMPLE.

The power of Serving Leadership is found in 5 simple, easy-to-remember actions that make immediate sense to leaders. These actions provide clear language and an overall methodology for leaders to transform their people, their company, and other important areas in their life.

THE FIVE ACTIONS OF SERVING LEADERSHIPTM ARE PRACTICAL.

The Five Actions of Serving LeadershipTM of a Serving Leader are just that—actions. They bring practical application to the vast field of leadership development theory and concept. The Five Actions of Serving LeadershipTM provide immediate application, repeatable practices, and concrete behaviors that, if practiced, produce long term results.

THE FIVE ACTIONS OF SERVING LEADERSHIPTM ARE PROVEN

Though the study of leadership is relatively young, researchers are looking at the cause and effects of different styles of leading. The Five Actions Of Serving LeadershipTM have been proven (through “Structuring Equation Modeling”) to have a direct and positive impact on critical business outcomes such as customer satisfaction, productivity, and profitability.

THE FIVE ACTIONS OF SERVING LEADERSHIPTM MAKE SENSE

Trusting in leadership is critical if a company wants the best from its people. Yet people intrinsically don’t trust a leader whose primary motivation is self or ego. Serving Leaders that practice The Five Actions Of Serving LeadershipTM build trust because they view people as an organization’s most precious asset. They are not in their role primarily for themselves, but rather for bigger things like value creation, growing people, and delivering quality products or services.

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